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  • Address: PO Box 21132, Here Weare St,
    Melbourne, Vivas 2355 Australia
  • Phone: 1-800-565-2390
  • Email: [email protected]

Return Policy

Return Policy

We accept returns on items within 30 days of delivery. Items must be in new or unused condition unless the item was received defective or damaged. Returns for products in used condition will be refused.

Restocking Fee

All returns of open and non-defective items are subject to a 25% restocking fee unless otherwise stated for your order.

Defective/Damaged Item Returns

We offer two solutions for orders with items that arrived defective or damaged. We can either refund the order or send out a replacement product. This can be arranged with the customer service representative handling the case.

Return Shipping

Return costs for open items that are not damaged or defective will be covered by the customer. Items being sent back must have their RA Number and Tracking Number for the refund to be processed. Others without the following information will be refused.